Terms of Service

1. Who we are

Contigi is a trading name of Buckswell Holdings Limited, a company registered in England and Wales under company number 13137887, whose registered office is at Enterprise House, 1st Floor, 2 The Crest, London NW4 2HN.

In these terms, "we", "us" and "our" mean Buckswell Holdings Limited, trading as Contigi. "You" and "your" mean the person booking or using First Hire.

You can contact us at eldi@buckswell.co.uk or on 020 7070 8343.

2. What First Hire is, and what it is not

First Hire is a setup service. We sit with you, face to face or online, and configure a general-purpose AI assistant - built on tools such as Anthropic's Claude and, where relevant, your own Google account - to work the way a good human assistant would, using your own answers about your business, your people and your voice.

First Hire configures an AI assistant for you. We do not build, own or run the AI itself, and we do not guarantee any particular business outcome from using it.

• It is not a piece of software Contigi owns, hosts or operates on your behalf. Your assistant runs on your own Anthropic account, your own Google account, and a private code repository you own, using subscriptions you hold yourself.
• It is not financial, legal, tax or other regulated advice, and nothing your assistant drafts should be treated as such without your own judgement or a qualified adviser.
• It does not guarantee results. What it achieves for you afterwards depends on how you use it, and on the third-party AI providers whose tools it runs on.
• It will never send anything, make a payment or delete anything without your explicit approval first. That is a standing promise, not a configurable setting.

Take your own view before acting on anything your assistant produces, in the same way you would check a junior colleague's work.

3. Accuracy, and the limits of it

Your assistant is built on general-purpose AI. Like any AI system, it can misunderstand a request, draft something incorrect, or get a fact wrong, especially about anything it was not specifically told.

• Always read a draft before you approve it. The assistant is built to show you drafts precisely so you can catch this.
• The assistant's knowledge of your business is only as good as what you and your materials told it. Gaps are normal at first and close over time as you correct it.
• We cannot control changes the AI providers make to their own products after your setup day, and cannot promise a feature will behave identically forever.

We are not responsible for a decision you take, or a message you send, without reviewing it first.

4. Your accounts and access

To use First Hire you need your own accounts with the providers your assistant runs on - typically Google and Anthropic - and, for some packages, your own free GitHub account. You must:

• give us accurate information about your business during the setup day, so your assistant is built correctly;
• keep your own account passwords to yourself. We never ask for them and never see them;
• tell us promptly if something your assistant did looks wrong, so we can help you correct it.

You are responsible for what you connect to your assistant and for reviewing anything it drafts before you act on it. You must be at least 18 to book First Hire.

5. Packages, prices and payment

First Hire is sold as one of 3 fixed-price packages, shown on our pricing page: First Hire Basic, First Hire, and Premium. Each is a one-off price, paid once, not a subscription to us.

• Prices are shown on our website in pounds sterling.
• Buckswell Holdings Limited is not currently registered for VAT. No VAT is charged, and the price you see is the price you pay.
• Payment is due as agreed when you book, by the method we confirm with you at that time.
• We may change our prices for future bookings. A change never affects a session you have already booked and paid for.
• Upgrading from one package to a higher one later does not repeat the interview that built your assistant - it is a switch-on, and nothing you told us is lost.

Ongoing costs of running your own assistant afterwards - such as your Anthropic subscription - are yours to maintain directly with those providers, and are not paid to us.

6. Booking, rescheduling and cancellation

How to book, reschedule or cancel a session, and when you are entitled to a refund, is set out in full in our Refund and Cancellation Policy, which forms part of these terms.

7. What you may and may not do

During your setup day we may see confidential information about your business. We keep it confidential and use it only to build your assistant.

You may not:

• resell, republish or teach our setup method commercially without our written agreement;
• misrepresent Contigi as building, owning or being responsible for the AI provider's own product;
• use First Hire, or the assistant we help you configure, to break the law, infringe anyone's rights, or in a way that could damage or overload a third party's service;
• remove or obscure our name from any materials we provide you, such as skill files or guides.

We keep the intellectual property in our own methods, guides and materials. You keep everything specific to your own business that goes into your assistant: your instructions, your data, your voice.

8. Availability

Setup days are booked one to one, in a diary that fills up. We aim to honour every booking, and will always try to give you as much notice as possible if a date genuinely cannot go ahead.

9. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including that a service must be provided with reasonable care and skill. Nothing in these terms affects those rights.

Subject to that:

• We are not responsible for a decision you take, or anything your assistant sends, that you approved without reviewing it.
• We are not liable for loss that was not reasonably foreseeable when you booked.
• If you are using First Hire for business, we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.
• We are not responsible for the acts, availability or policies of third-party AI or software providers, including Anthropic and Google, whose own terms apply to your use of their products.
• Where we are liable, our total liability to you is limited to the amount you paid us for your package.

10. Ending the arrangement

Your assistant is yours. You can stop using it, change it or delete it at any time, because it runs on your own accounts, not ours. There is nothing further for you to cancel with us once your session is delivered, beyond any support period we agree with you.

We may decline or end a booking if you materially break these terms, in particular section 7. Where it is reasonable to do so, we will warn you first and give you a chance to put things right.

11. Changes to these terms

We may update these terms. The version on this page at the time you book applies to your booking. If we make a significant change, we will tell you by email where we reasonably can.

12. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.

If something goes wrong, please contact us first at eldi@buckswell.co.uk. We aim to reply within 2 working days and to resolve complaints quickly.